Frequently asked questions

What Shipping Methods Are Available?

We deliver across Bangladesh. Current delivery charges: Inside Dhaka Delivery ৳80; Outside Dhaka Delivery ৳120. Charges appear at checkout based on your city.

Do You Ship Internationally?

We currently focus on nationwide delivery inside Bangladesh. International shipping is not offered on the storefront.

How Long Will It Take To Get My Package?

Delivery timing depends on your location and courier handoff. After you place an order we confirm by phone before dispatch. For area-specific timing, contact us with your city.

What Payment Methods Are Accepted?

At checkout you can pay with Cash on Delivery (COD), SSLCommerz (cards/online banking where enabled), or bKash when that method is enabled in the store.

Is Buying On-Line Safe?

Orders are placed over HTTPS on pulsepacebd.com. We confirm COD orders by phone before dispatch. Never share one-time passwords or card PINs with anyone claiming to be from PulsePace.

How do I place an Order?

Browse products, choose size/options, add items to cart, then checkout with your delivery details and preferred payment method. You can also use WhatsApp/call ordering buttons on product, cart, and checkout pages when shown.

How Can I Cancel Or Change My Order?

To cancel or change an order before it ships, contact us quickly with your order code at +8801339-877825 or info@pulsepacebd.com. Once an order is with the courier, changes may not be possible.

Do I need an account to place an order?

You can checkout as a guest. Creating an account is optional and helps you view order history later under My Orders.

How Do I Track My Order?

If you have an account, open My Orders after sign-in. Otherwise share your order code with us at +8801339-877825 or info@pulsepacebd.com and we will help you check status.

How Can I Return a Product?

Returns and refunds follow our Return & Refund Policy. Read the full policy on the site, then contact us with your order code to start a return request.